Privacy Policy

Introduction

LuX Ventures LLC ("Company," "we," "us," or "our"), located in Piermont, NY, operates the Vizibly.ai platform. We are committed to protecting your privacy and ensuring you have a positive experience on our website and services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our AI visibility services.

Information We Collect

We collect the following types of information from you:

• Personal Information from Audit Form: Name, email address, phone number, business name, location, and other business information you provide when submitting our AI visibility audit form.
• Account Information: Information provided during registration and account setup, including credentials and profile details.
• Payment Information: Billing address, payment method details (processed securely by Stripe; we do not store full card numbers).
• Communication Data: Records of communications between you and our team, including support emails and messages.
• Usage Data: Information about how you interact with our platform, including timestamps, pages visited, features used, and session duration.
• Device Information: IP address, browser type, operating system, and device identifiers for security and analytics purposes.

How We Use Your Information

We use the information we collect for the following purposes:

• Providing and improving our AI visibility services to you
• Processing payments and managing subscriptions
• Sending you service updates, security alerts, and support notifications
• Communicating with you about your account, inquiries, and feedback
• Conducting business analytics and research to enhance our services
• Complying with legal obligations and resolving disputes
• Personalizing your experience and tailoring our offerings to your needs

Third-Party Services

We use third-party service providers to support our operations. These include:

• Stripe: We use Stripe for secure payment processing. Your payment information is subject to Stripe's Privacy Policy. We do not store your complete credit card information.
• CRM and Communications: We use industry-standard customer relationship management tools to manage communications and provide our services. Your business information is processed in accordance with our data protection obligations.

These third parties are obligated to use your information only for the purposes we specify and in accordance with our agreements with them.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These include:

• Essential Cookies: Required for website functionality, authentication, and security.
• Analytics Cookies: Help us understand how visitors use our site and identify areas for improvement.
• Preference Cookies: Remember your preferences and settings.

Most browsers allow you to refuse cookies or alert you when cookies are being sent. You may disable cookies through your browser settings; however, some features of our website may not function properly without them.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account information is retained during your subscription and for a reasonable period after account termination.
• Payment and billing information is retained for tax, accounting, and legal compliance purposes.
• Communication records are retained for customer service, legal, and audit purposes.
• Usage and analytics data may be retained in aggregated, anonymized form indefinitely.

Upon request, we will delete personal information unless we are required by law to retain it.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correct: You may request that we correct inaccurate or incomplete information.
• Right to Delete: You may request deletion of your personal information, subject to legal and contractual obligations.
• Right to Opt-Out: You may opt out of promotional communications and certain data uses by contacting us.
• Right to Data Portability: You may request your information in a portable format.

To exercise these rights, contact us at hello@vizibly.ai.

Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by updating the "Effective Date" at the top of this policy. Your continued use of our services after such modifications constitutes your acceptance of the updated Privacy Policy.